Shipping Policy

Effective Date: May 24, 2023

Thank you for shopping with tenstowels. We are committed to delivering your order as quickly and safely as possible.

Please review our shipping policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment is confirmed.

Processing times may be longer during:

  • Holidays
  • Promotional events
  • Peak shopping seasons
  • New product launches

Orders are not processed on weekends or public holidays.

2. Shipping Time

Estimated shipping times vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

  • United States: 7–15 business days
  • Canada: 7–20 business days
  • Europe: 7–20 business days
  • Australia & New Zealand: 7–20 business days
  • Other International Locations: 10–30 business days

Please note that shipping times are estimates and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination
  • Package weight
  • Shipping method

We may occasionally offer free shipping promotions on qualifying orders.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 2–5 business days for tracking updates to appear.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

Customers are responsible for any customs charges or import taxes.

We are not responsible for delays caused by customs clearance procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Lost packages due to incorrect addresses
  • Delivery failures caused by incomplete information
  • Additional shipping charges resulting from address corrections

If you notice an error in your shipping information, please contact us as soon as possible.

7. Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first.

If you still need assistance, contact us at:
support@shark123.shop

While we will do our best to assist, we are not responsible for carrier-related delivery issues once the package has been shipped.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the package and damaged item
  • Description of the issue

We will review the case and provide an appropriate solution.

9. Shipping Restrictions

We reserve the right to refuse shipment to certain locations if shipping service is unavailable or restricted.

10. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Tens Towels Home Store
1750 W Chandler Blvd Suite 12
Chandler, AZ 85224
United States
phone：+1 (480) 555-8217