Refund Policy

Effective Date: May 24, 2023

At tenstowels , customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review our refund and return policy carefully before making a purchase.

1. Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging
  • Not show signs of wear, damage, or alteration
  • Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Customized or personalized products
  • Final sale or clearance items
  • Gift cards
  • Items damaged through misuse or improper handling
  • Earrings or personal-use jewelry items (for hygiene reasons, where applicable)

3. Return Process

To request a return, please contact us at:

Email: support@shark123.shop

Please include:

  • Your order number
  • Reason for the return
  • Photos of the item if applicable

Once your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Photos of the packaging and item
  • A description of the issue

We will work with you to provide a replacement, store credit, or refund when applicable.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding approval of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping fees are non-refundable unless required by law

Please allow 5–10 business days for refunds to appear in your account.

6. Exchanges

We currently do not guarantee direct exchanges.

If you would like a different item, we recommend placing a new order after your return is approved.

7. Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

8. Chargebacks & Fraud Prevention

We reserve the right to dispute chargebacks involving:

  • Delivered orders
  • Fraudulent refund claims
  • Abuse of our refund policy

Any fraudulent activity may result in refusal of future service.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Tens Towels Home Store
1750 W Chandler Blvd Suite 12
Chandler, AZ 85224
United States
phone：+1 (480) 555-8217